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Privacy policy

Please read it carefully. This policy relates to how Bank of Denia Ltd obtains, uses and keeps your information safe via our website.

We are committed to protecting your privacy during your visits to our site and we recognise our responsibility to hold your information and personal data securely and confidentially. In order to achieve this, high security standards are used in its applications and systems, and the most advanced protective measures are implemented in order to guarantee the confidentiality and integrity of the information.

Personal information we collect

You are not required to provide any personal information on the public areas of our Site. If you register to use our Online Banking service we will ask you to provide some information about yourself for security, identification and verification purposes.

We protect your information

  • A visit to this website does not mean that the user is obliged to provide any personal information. In the event that the user gives some personal information, the data facilitated will be added to personal files for which Bandenia is responsible, where they will be kept in a confidential manner by Bandenia.
  • Bandenia will proceed to the cancellation of the collected details when they stop being necessary or pertinent for the aim for that which would have been obtained or registered.
  • In the case where the data collected are used for a different purpose than that for which they had been obtained or recorded, the prior consent of the interested parties will be required.
  • Users will be able to freely exercise access rights, rectification, appropriate cancellation and opposition, proving their identity by email address to , in accordance with the Law of Data Protection.

How we use your personal information

We may use your data to send you information (by letter and, where we have your consent to do so, by telephone, text messages, email and other electronic methods) about products and services which we think would be of interest to you. You can tell us at any time if you don't want to receive marketing communications from us.

We may also use your information for research and statistical analysis with the aim of improving our services.

Use of cookies

Accessing this website can involve the use of cookies. Cookies are small amounts of information that are stored in the web browser used by each user so that the server remembers certain information that subsequently only the server that implemented it will read. Cookies have in general a limited time duration. No cookie can extract information from the hard disk of the user or steal personal information. Those users who do not wish to receive cookies or who want to be informed of their presence can configure their web browser for this purpose.

Links to other websites

We accept no responsibility or liability for any loss, costs or damage suffered by you arising from use of any third party website or any contract entered into with any third party via a website to which a hypertext link exists on our Site.

Contacting us by phone

We may monitor and record any phone calls with you to check we have carried out your instructions correctly, to resolve complaints, to help improve our service and to help investigate or prevent fraud or other crimes. Any recordings we make will belong to us.

Contacting us by email

Emails that you send to us will be stored on our internal systems which are secure and, in normal circumstances, cannot be accessed by external third parties. We will store emails that you send to us for an indefinite period of time since we use this type of information to identify trends and improve our services.

Virus protection

It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss, costs or damage you may suffer as a result of accessing, using and/or downloading information from our Site.

Legal statement

This privacy Policy is not designed to form a legally binding contract between us and users of our Site or our Online Bandenia services. Please refer to the website terms and conditions and your product terms and conditions for details of your contractual arrangements with us.

Anti money laundering

BBP Bandenia PLC has implemented measures and proceedings in order to prevent and to detect Money Laundering, and have the licensed under The Money Laundering Regulations. These measures are in line with the recommendations of FATF.

We have implemented:

  • Anti money laundering policy.
  • Anti money laundering internal procedures.
  • Written internal procedures.
  • Specific employee programs on this matter.

Related to our customers:

  • Recognising the true identity of our customers.
  • Keeping customers operational documentation for at least 6 years.
  • Monitoring and reporting suspicious activities and transactions to the relevant authorities.

Need to get a hold of us?

Feel free to call us or send us an message and we'll get back to you asap!


Bank of Denia Ltd
23 Pointsettia Drive, St. Aroment
Goodwill, Roseau
Commonwealth of Dominica
+1 855 499 4619
Telex: +500 23005 BODBB EIB


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